The TargetPilot integration with Messenger allows businesses to manage customer interactions seamlessly through Facebook Messenger. This step-by-step guide will help you connect and optimize Messenger integration to elevate your customer support.

Key Benefits of Integration

  • Centralized Communication: Manage all Messenger conversations directly from the TargetPilot dashboard.

  • AI-Powered Interactions: Leverage the TargetPilot AI Assistant to respond efficiently and provide a personalized customer experience.

  • Cross-Platform Support: Maintain consistent communication across devices and platforms.

Prerequisites

Facebook Account with Admin Access

Ensure you have admin access to the Facebook Page you want to connect with Messenger.

Active TargetPilot Account

Log in to your TargetPilot dashboard to initiate the integration process.

Installation Steps

1. Access Messenger Integration

  • Log in to your TargetPilot dashboard and navigate to Assistant Installation under the app settings.

  • Click Connect with Messenger to begin the integration process.

2. Log in with Facebook

  • A new window will prompt you to log in to your Facebook account. Use an account with admin rights for the Facebook Page you want to connect to.

3. Select Business Portfolio

  • Choose the business portfolio associated with your Facebook Page. If multiple portfolios are available, select the correct one to ensure proper integration.

4. Grant Permissions

  • Review the permissions required by TargetPilot, including managing conversations, accessing settings, and enabling webhook configurations.

  • Confirm permissions and click Continue.

5. Choose and Confirm Pages

  • Select the Facebook Page(s) you want TargetPilot to access.

  • Confirm your selection to allow TargetPilot to manage Messenger conversations for the specified pages.

6. Finalize Integration

  • Click Save to complete the integration process. A confirmation screen will notify you once the connection is successful.

7. Verify Integration

  • Return to the TargetPilot dashboard to see the active Messenger connection under Assistant Installation.

Post-Integration Tips

  • Enable AI Automation: Utilize the TargetPilot AI Assistant to automate replies, handle FAQs, and streamline customer interactions.

  • Monitor Conversations: All Messenger conversations will be logged in the TargetPilot history for easy access and review.

  • Optimize Engagement: Use analytics to track and improve customer response times and satisfaction rates.

FAQ

Is integration with Messenger free?

Yes, the Messenger integration is included with all TargetPilot plans.

Can I connect to multiple Facebook Pages?

Yes, TargetPilot allows integration with multiple Facebook Pages. Simply repeat the process for each Page.

Can I disable the AI Assistant temporarily?

Yes, you can disable the AI Assistant anytime from the dashboard and manage conversations manually.

By following this guide, you can seamlessly integrate Messenger with TargetPilot and take your customer support to the next level. Start building meaningful connections with your customers today!